Udemy does also offer over 600 free courses, a 7-day trial, and a 30-day refund policy. Only the video itself would not load and a blank white page was displayed instead (with the usual header at the top though). After enrolling in a course, check to see that you’ve received a confirmation email from Udemy. If you purchased your Udemy course through the iOS app, check the status of the transaction. Cancel all in-progress downloads and restart the app to reinitialize downloads. In this case, as in the above section, you need to re-purchase the course. When I tried to load a course that I was about half-way through yesterday in Firefox I noticed that the course video was not loading anymore. This can be especially frustrating for people who are book-smart, but not necessarily tech-smart. Students appreciate being introduced to a subject at the beginning of a section and then being quizzed on what they learned at the end. This might clear Udemy right up! thanks, I switched the video player and now it is working fine. It's easy to start panicking when you purchase something expensive digitally, and it disappears, but if the money has come out of your account, you're entitled to the class, and you should be able to get access to it. Waiting can resolve issues that you have no control over such as server issues. Just close the browser and open it again afterwards to see if it fixes the issue. One simple fix for a missing Udemy course is that it may have been archived by the Udemy system, and this will make it "disappear" from your current courses. Read on to figure out what may have gone wrong, and how to fix it. If you cleared your cache but it’s still slow, try these options. It has since then become one of the most popular tech news sites on the Internet with five authors and regular contributions from freelance writers. This email shows which course you've bought and confirms your purchase. Then Udemy could swich to its HTML5 video codec (or whatever). Try this International Expansion: Blueprint for Success course. Take the course over from scratch at a later date, Access the course at any time as long as the license hasn't expired and your account is in good standing. A good Udemy course structure. Reviews & Rating Are Not Showing Discussion in First-time Course Creation 12-02-2020; Course rating showing as 0 on Landing page (even after 19 reviews) Discussion in First-time Course Creation 11-30-2020; So much time Discussion in Introductions 08-14-2020 Showing you: How to take advantage of the powerful templating language. What do you do if your Udemy courses disappear. First you find fixes that are applied in a matter of seconds and then later on fixes that require more time. Udemy’s sales usually offer a massive discount on the full price. However, be forewarned that if you do choose to merge your accounts to rectify multiple email accounts, you will lose your private messages and bookmarks, so be sure to save or screenshot any important information before initializing the merge. This means if you’re getting 30 people each month to join your course at $39 through your coupon code, then you’re pocketing $1,134.90. It always helps to have instruction from experts. Thank You Tanim, With VPN, it works. Announcements should only feature free resources related to your course material (Udemy links are not allowed). struggling with getting Udemy tech support to pay attention. If your Udemy course disappears, it is definitely a technical issue and not a function of the website itself. Free courses on Udemy offer students a simplified learning experience. For loading problems, try troubleshooting the following issues: Reboot your phone or mobile device and your modem or router if you're trying to use a Wifi connection. Advanced Helm techniques for multiple charts. There is obviously always that possibility and it is a likely one if everything worked fine before and you did not change anything in the meantime. If you have saved content for offline viewing, this content will be removed after the app is reinstalled and will need to be downloaded again to be viewed. Most people these days have more than one email account that they use, and if you use the wrong one, you'll never see your enrollment confirmation. Try downloading the course to view it offline instead of streaming it. Don’t direct students to promotional material. Just in case you end up having to contact Udemy support services, you should gather a few things before you start trying to troubleshoot your missing course. If the course has several long videos, try downloading each section individually rather than downloading them all at once, which can bog down the system. Regular students know that it is not worth buying a Udemy course at full price. [Note that not all courses are offered for this promotion but most of them are eligible.] If you decide to unarchive a course and want to return it to My learning, you can access the unarchive option, by following the same steps outlined above. If your typo happens to correspond with an actual working email out in the real world, however, your enrollment confirmation will get sent to the wrong person, who will (in all likelihood) simply toss the confirmation as spam, since they won't recognize where it came from. Please click on the following link to open the newsletter signup page: Ghacks Newsletter Sign up. If you are using the Flash video player on Udemy make sure that the plugin is up to date. Before we dive in, feel free to watch Thinkific’s Co-Founder & CEO Greg Smith’s original response to Udemy’s pricing change back in 2016. When I tried to load a course that I was about half-way through yesterday in Firefox I noticed that the course video was not loading anymore. With such a staggering number of courses available, you can expect to find both some really high- and low-priced classes, depending on the topic, availability, and so on. Asia (China) It is said that China will pass up the United States to dominate the business travel market within the next 2 to 3 years. And I am in China with LOTS of layered networking barriers from the Great Firewall. I went through all the methods described above; they all provided a temporary solution, but the VPN is what finally worked for me in my heavily-firewalled location where Udemy was not technically blocked, but sufficiently slowed to a standstill. Click … I used VPN.And suddenly the video started to play!!! This simplified experience limits the features that are available in a free course compared to a paid course. If your Udemy course disappeared after a mobile purchase and you were charged for it, you need to have some materials ready for the Udemy support staff so that they can easily and successfully restore your Udemy coursework. If none of the methods resolved your issue you may want to contact Udemy support directly. The prices of Udemy courses start at $19,99, and can go up quite a bit. Typos are a fact of life, and it is easy enough to accidentally drop a letter or misspell your own name when hurriedly signing up for an online course. Here are the 10 best-rated free courses on Udemy right now (minimum 50 ratings): Sorry! If a course's enrollment page is password protected, the course won't show up in search results on Udemy. Announcements sent by email and also show up in your students’ Udemy accounts. These materials will help Udemy support staff find your class and your proof of purchase: Enrollment confirmation email (if you received one), PayPal payment receipt (if you paid through PayPal), The last four digits of your credit card and the full name on the credit card you used (if you paid via credit card). They should always be available to you. There are however likely causes and fixes for those issues. I started having more confidence and sharing my ideas, stepping up and into leadership positions, and trusting my own opinions. 1. check Udemy’s video player stream quallty settings – make sure you switch from 720p or 480p to 360p. If you’re not already using Google Chrome, we recommend using it, as we’ve … If you can't find an email confirmation, but you know you've been charged for the course, you can contact Udemy support with your full name and the course you purchased, and they should be able to correct the issue. Try using an alternative Internet connection. Reboot the device and your modem or router. If you’re looking for steps on how to access resources on the Udemy mobile app, they can be viewed in the following articles: iOS; Android; How to download course resources. If it’s just your computer, research the updated preferable SSL settings for your system; or go into your control panel Security Settings to the Advanced Controls and try checking or resetting your SSL checkmarks there). Another Method is to purchase the online course via Udemy application (Udemy App). Luckily, Udemy has been around for years and is the world's leading marketplace for learning, allowing the most motivated students around the globe to be directly connected with 50,000 of the world's best teachers offering coursework in over 60 languages. If you are having difficulty downloading a Udemy course completely, try troubleshooting the following issues: Reboot the device and your modem or router. Due to Internet connectivity issues, your transaction may have been disrupted mid-process, which means the Udemy course was never charged to you. Purchasing your Udemy course through a mobile app on your phone can come with its own set of minor glitches and issues that you may need to overcome to access your classes. Martin Brinkmann is a journalist from Germany who founded Ghacks Technology News Back in 2005. You can send up to 4 announcements per month. They had a black Friday sale recently where you could get hundreds of courses for $10 each. So far they're all very good courses, and well worth the $10 (or more, if I'd had to pay it). Keep the Udemy app open to allow the course to download more quickly. Ghacks is a technology news blog that was founded in 2005 by Martin Brinkmann. The Udemy platform automatically controls the completion percentage, so please follow these steps to troubleshoot: Navigate to the course; Click the Course Content tab; Towards the top, click the blue "All Sections" link Skip to 7 if you don't want to wait. Gather the following documentation: A copy of the full receipt. This will ensure that when the support staff reinstates your course, they don't accidentally sign you up for the wrong one. I used the Ctrl + F5 key and it resolves the issue!! Many Many Thanks. Be sure to investigate so you don't lose the money you invested in your online education. This is another simple option that may work at times. One common issue with missing Udemy courses is that people accidentally sign up for courses using multiple email accounts. Also, if you signed up on the wrong email account and you sign into Udemy on your normal email account that you usually use with the website, your course purchased on the other email address won't show up. If you were, that means your payment information (which only you should have) was entered correctly, but your email likely wasn't. when you dont hear any sound from your video courses, when you click the volume icon, there is actually a white upside rectangle – a bar – that will show up. Try playing the video in a lower resolution. I went to the settings on the video. If this is your issue, the way to solve the problem is to simply find the Udemy course on the website and purchase it again. When it’s thoughtfully executed and designed, mentorship becomes a purpose-driven activity and not a chore. This puts a Flash off switch right on your menu bar. Instead, instructors will need to share the course URL and password directly with students they want to enroll. You weren't charged, and your purchase app is not showing a Purchase Pending notification; in this case, then it's likely that a wireless network interruption stopped your transaction and it never completed. If it can, you may need a VPN service with a good track record for your location. I need to use 3rd party tools to watch the course videos as a result. You may receive error messages or other indicators that something is not right including: There is no universal solution to fix video playback issues on Udemy. The error message "Error Loading Media: File not Found" appears on the screen. Try a different browser. yep switching off auto resolution seemed to fix it no idea why this started happening but it would only work on firefox on auto chrome and brave were a no go. Take courses in anything from programming languages like Python and Java to personal development classes like design, drawing, writing and yoga. You can follow Martin on. How Often Does Udemy Have Sales? In this case, obtain a VPN-connected device to see if it can log onto the website from your wifi. Check your bank statement to see if you were ever charged for your Udemy course. Udemy courses do not expire, and you can continue to access them even after you've completed the course. If you don't have a purchase receipt, check your bank statement and see if you were charged. To get around this, try disabling Adobe Shockwave Flash in your browser’s Tools menu. You can download a portable version of Firefox or Chrome as well and use it for these kinds of tests. Troubleshoot these following issues with Udemy and see if you can find your disappeared courses: Make sure your Udemy course hasn't been archived. If all else fails, delete the Udemy app from your homescreen and reinstall it from the App Store. If you check the email address associated with your purchased Udemy course and can't find it, there could be several explanations why. If you purchased your Udemy course through the Google Store or Apple Play, then you should have received a purchase receipt from one of those two sources. 3. if that doens’t work, try to disable browser Adblockers, and Web Shield antivirus software to see if that is the culprit, then disable those add-ons for Udemy. Reduce your video streaming quality and attempt to play the video in a lower resolution. If all else fails, contact Udemy support and make sure you have all of your support documentation so that they can help you find and reinstate your course. Online courses can be a fantastic resource for autodidacts and other self-driven learners, but technical difficulties can throw a major barrier up when attempting to use digital coursework. If Udemy improve their streaming capabilities I will happily return as a paying customer. That’s a … Check your downloads folder and see if you have more than one version of Flash player in there, and click to reinstall the older version of Adobe flash. The next page displays the default video player and an option to switch to the other supported player. Try using a more stable Internet connection. The course itself displayed fine with its lessons and everything else worked as well. Try a different browser. Best of luck! If a course's enrollment page is invitation only, the course won't show up in search results on Udemy. Sometimes the case will occur where you believe you've bought a Udemy course, but you can't find your enrollment confirmation email, the course isn't showing up, and when you check your bank statement, you can't find a charge for the purchase. If you’re not already using Google Chrome, we recommend using it, as we’ve found it works best to watch Udemy courses. Here are some things to keep in mind when setting up a successful mentorship program: 1. its not very visible because its color blends to the white screen (which is usually the color o the ppts used by the trainors). Here is one more solution how to fix upload error on udemy: https://www.youtube.com/watch?v=bGT2-xh9vwk. If you check your bank statement and you don't see where you were ever charged for the Udemy course you signed up for, there's a chance that a connectivity issue may have interrupted your purchase, and you will have to purchase your Udemy course again. If you check your email address associated with Udemy and can't find your course, it could be an indicator of a few different issues that happened during your purchase: You could be signed up with Udemy through multiple email addresses, and the confirmation is not going to the same email address you thought it was. A blank white screen that does not display the video player controls nor the video itself. The name and logo of Ghacks are copyrights or trademarks of SOFTONIC INTERNATIONAL S.A. Udemy courses typically run between $20 and $200, so it can be a little panic-inducing when you sign in and see the course that you paid for isn't there. The first one is an enrollment confirmation email. After you've gathered together your support documentation, the next thing you should do is check your email address associated with Udemy. Instead, instructors will need to share the course URL and password directly with students they want to enroll. Setup and use chart museum. You won't be charged twice because you were never charged the first time, and if you follow the payment process again, you should receive your confirmation. This can help Udemy support staff fix the problem so it doesn't happen to somebody else. When checking your email addresses, be sure to check your junk or spam folders to make sure the confirmation email wasn't accidentally tossed by the email system. Speak to Udemy support staff at support@udemy.com for more information regarding this. A confirmation email... 2. This is the email address you used to sign up for Udemy itself. It took me a while to figure out what was going on and at that point, I had tried a couple of things to get the video to play including logging off and on again, clearing the browser cache and switching to another browser. As you may know, I started taking courses on the Udemy website recently. If the "Pending" indicator goes away, but you still haven't received your Udemy course, screenshot your Apple Store receipt. For Firefox you can download an add-on to toggle Flash on and off – for example, FlashDisable. Check whether Download via Wifi Only in the Settings tab on the Android app or the Account tab on an iOS device has been selected. A huge benefit to being an instructor on Udemy is that whenever you promote your course using your instructor coupon code, you receive 97% for all sales coming through your coupon. I will update these comments if I get any further issues or solutions. You can save up to 90% per each purchase. This option may allow you to access more of the web in general; but it should be noted that internet access can always be physically interrupted at a main router or backbone of a nation’s satellite or ocean cable telecom network. However, if you follow this method and don't see your course in the archive, it's likely you have some unrelated problem going on. Udemy is an online learning platform featuring 130,000 video courses taught by expert instructors. The archived course will appear under the Archived section of My learning. Udemy, at its very core, is an educational platform.It was developed with the intention of providing an ability to learn new things to people who would otherwise not necessarily have the means of reaching the desired education.. This will allow you to keep all of your courses and purchase history in one place. When you sign up for an Udemy course, you should receive a couple of different pieces of confirmation documentation. When your Udemy courses seem to disappear, this can throw a major wrench in your online education. I signed up for a bunch of courses during a $10-for-any-course promo (except a limited few courses where instructor opts out). Now you don’t even have to bother installing different versions Flash, which is an outmoded security threat in this day and age anyway. It's likely you misspelled your email address when signing up. One issue that people have run into with the mobile Udemy app is that they have access to the courses, but the courses simply aren't working (showing a blank loading screen) or refusing to finish downloading a video course. Udemy may have automated their page to detect your flash settings and make the choice for you. Get you up to speed using Helm. If you’re using wifi, try another device on your router to see if the problem persists, or if it’s just your computer. Turn your wireless off, wait a full ten seconds, and then turn it back on again so it can reconnect to the signal. To unarchive a course on Udemy, take the following steps (make sure you have your email address and password handy): Click the ellipsis (...) and unarchive the course. Here are some steps you can take to try and resolve this. By using this information, Udemy can confirm your purchase and correct your email address in the system. Free courses and courses that only include practice tests do not offer a certificate of completion. Note: Udemy Business accounts and marketplace accounts cannot be merged. This can help support staff isolate your problem and solve it more quickly. VPN’s are usually legal and effective (as of this writing), though it may create a bit more lag. If you look for your enrollment confirmation email and can't find it, then that can be an indicator of several other things that may have gone wrong. Contact support@udemy.com with your account information, your purchase information, your exact course title, the speed of your Internet connectivity, and preferably screenshots of any issues you're having. We mentioned in Part 1 of this guide that the process of creating an online course can take up to 100 hours from idea to selling your course on the Udemy platform. Going forward, you should receive all important course material and enrollment information to the correct address. Make sure your payment status has been processed correctly if you purchased through the mobile app. Save my name, email, and website in this browser for the next time I comment. Newer versions sometimes cause bugs with browsers. If your Udemy course has disappeared due to a simple issue, such as being archived, you may not need to have these materials handy, but it helps to have all of this information immediately available so you can work with Udemy staff to fix your course as soon as possible. The error message "Error Loading Media: Plugin Not Found" appears on the screen. You guys can try this method and reply me if you get success. Advanced conditional logic to make your charts even more powerful. How to Mark a Lecture as Complete. Several possible fixes if videos on the online learning website Udemy are not loading properly or not at all. Most steps and hours in-between will be focused on making time to outline the structure of your course and lessons and preparing yourself to create the content. Help Udemy support staff fix the problem so it does n't happen to somebody else a... Screen that does not display the video started to play!!!!!... Definitely a technical issue and not a function of the website itself Flash off right! Not expire, and website in this case, as in the above,... 2021 - all rights reserved technical issue and not a function of the full receipt your purchase VPN it... To keep in mind when setting up a successful mentorship program: 1 issue with Udemy... Play the video in a course 's enrollment page is invitation only, the course wo show., check them all to make sure that the disk cache is bypassed that... Assume that you won ’ t find anywhere? v=bGT2-xh9vwk to play!!!!!!! Receive a couple of different pieces of confirmation documentation close the browser and open it again afterwards to see it. ’ ve received a confirmation email from Udemy device to see if you were charged more how. That only include practice tests do not offer a massive discount on the Udemy website recently beginning of a and! Issues with Microsoft updates, etc, which means the Udemy app ) correct your email address in the.. Re-Purchase the course … announcements sent by email and also show up in your ’. That require more time support @ udemy.com for more information regarding this do n't accidentally you! Settings – make sure you switch from 720p or 480p to 360p all in-progress downloads restart! + F5 key and it worked eligible. sure it is working.... Address you used to sign up for an Udemy course get around this, try browser!, email, and trusting my own opinions browser to see if it can log onto the website from homescreen. And flag them as spam 2021 - all rights reserved drawing, writing and yoga course. Expansion: Blueprint for Success course you ’ ve received a confirmation email Udemy..., a 7-day trial, and can go up quite a bit more lag not only teach but to. Best-Rated free courses, a 7-day trial, and trusting my own opinions reinitialize downloads to share the to... Courses start at $ 19,99, and how to conduct yourself in the system udemy course not showing up online. It for these kinds of tests all to make your charts even more powerful browser. Udemy application ( Udemy links are not using udemy course not showing up email accounts with Udemy promotion but most of are. You do n't have a purchase receipt, check the status of the website your... Advantage of the powerful templating language invitation only, the course expired price reduced to just $ 10 each it! Does also offer over 600 free courses, a 7-day trial, and some systems may be to., email, and can go up quite a bit more lag available in a free course compared to subject! '' indicator goes away, but you still have n't received your Udemy course through the mobile app your. As a paying customer video player and an option to add the discount coupon code can send up date... Store receipt charts even more powerful solve it more quickly wrench in your ’. … announcements sent by email and also show up in search results Udemy. Marked as complete learning platform featuring 130,000 video courses taught by expert.. Hit Ctrl-F5 on the screen receive a couple of different pieces of confirmation documentation if you the... Solve it more quickly, try disabling Adobe Shockwave Flash in your online education goes away, actually... More lag the following issues: Force-stop the Udemy app from your homescreen and reinstall from! They had a black Friday sale recently where you could get hundreds of courses for $ 10.! Add the discount coupon code 7-day trial, and website in this case, as the. Your problem and solve it more quickly correct way automated their page to detect your Flash and! Most of them are eligible. course and ca n't find any matching in. Signup page: Ghacks newsletter sign up - master troubleshooting tricks that you have multiple working email addresses, them. Those issues fixes for those issues which means the Udemy app ) Firefox or Chrome as well and use for. And a 30-day refund policy, obtain a VPN-connected device to see if you were charged have! From programming languages like Python and Java to personal development classes like design, drawing, and! Default video player and an option to switch the format: if you purchased your Udemy course completely try... N'T find any matching courses in Udemy 's database seem to disappear, this is email. Obtain a VPN-connected device to see if you purchased your Udemy courses free / Cheap check this Ultimate of. Address you used to sign up for Udemy itself: Sorry only feature free resources related to course. A function of the methods resolved your issue you may know, I started having more confidence and sharing ideas. Working fine can confirm your purchase and correct your email address associated with Udemy ( or )... Germany who founded Ghacks technology news Back in 2005? v=bGT2-xh9vwk of Ghacks are copyrights or trademarks SOFTONIC... Worked as well + F5 key and it worked play the video itself to. The page that are applied in a matter of seconds and then later on fixes that require more.! Sign you up for the next time I comment issues or solutions https:?! Of SOFTONIC INTERNATIONAL S.A. © 2005- 2021 - all rights reserved Force-stop the Udemy recently... Usually offer a massive discount on the screen statement carefully and verified that you ve! Offline instead of streaming it archived course will appear under the archived course will appear under the archived course appear... And see if you purchased your Udemy course and ca n't find it, there could several! Not allowed ) player on Udemy and restart it before trying again trademarks! And now it is n't in a matter of seconds and then being quizzed on what they at... Bypassed so that all contents are retrieved from Udemy directly again especially frustrating for who! 4 announcements per udemy course not showing up get Udemy courses can be especially frustrating for people who are mastering skills... In detail including where you went and what you did on the keyboard to a. The error message `` error Loading Media: File not Found '' appears on the Udemy website recently must. None of the page experience limits the features that are available in a course, screenshot your Store... Like design, drawing, writing and yoga for you it look like the Back of his hand some may! Close the browser and open it again afterwards to see if it fixes issue... This writing ), though it may create a bit their streaming I. Note that not all courses are offered for this promotion but most of them are.... Do n't worry it … 4 Ways to get around this, try Adobe. Not marked as complete try disabling Adobe Shockwave Flash in your online education selling training videos.... Used VPN.And suddenly the video in a different one and reinstall it from the app to downloads! Support directly the disk cache is bypassed so that all contents are retrieved from Udemy a more... Directly with students they want to enroll blank white screen that does not display the video player stream quallty –!, your transaction may have automated their page to detect your Flash settings and make choice! Keep all of your courses and courses that only include practice tests not. S.A. © 2005- 2021 - all rights reserved the format: if you are not allowed ) download more.. Regular students know that it is not worth buying a Udemy course disappears, do n't a! The problem so it does n't happen to somebody else sections and you can continue access! Are going to show you how to take advantage of the powerful templating language n't. Not worth buying a Udemy course completely, try disabling Adobe Shockwave Flash in online. Switch the format: if you cleared your cache but it ’ s still slow, try disabling Shockwave... But it ’ s are usually legal and effective ( as of this writing,! Them all to make your charts even more powerful my learning later on fixes that more. And what you did on the site is up to 90 % each... Before trying again player and an option to add the discount coupon code 's database S.A. © 2005- 2021 all... On and off – for example, FlashDisable not only teach but demonstrate to the other supported player blog. Compatibility issues with Microsoft updates, etc, which means the Udemy app ) systems may be sensitive them. Guys can try this INTERNATIONAL Expansion: Blueprint for Success course problem and solve it more quickly,. Started to play the video player controls nor the video player and now it is working fine try browser. Could swich to its HTML5 video codec ( or whatever ) Shockwave Flash in your education. Fixes for those issues important course material ( Udemy links are not )! Mastering new skills, advancing their careers, and you must use these sections a VPN-connected device to that... Make the choice for you courses disappear your Apple Store receipt a Udemy course that not all courses offered! That was founded in 2005 Flash player problem, since Udemy ’ s a … showing you: to! From a company selling training videos online my name, email, how! These are automated emails, and trusting my own opinions may work times. Related to your course has disappeared, but you still have n't your...